The International Federation of Red Cross and Red Crescent Societies (IFRC)

The International Federation of Red Cross and Red Crescent Societies (IFRC)-logo

Client profile

The IFRC is the world's largest humanitarian organisation, comprised of 191 member Red Cross and Red Crescent societies, a Secretariat in Geneva and over 60 delegations worldwide. Its mission is to promote humanitarian values, disaster response and preparedness, and health and community care through relief operations assisting victims of such conditions and events.

The Challenge

The Office of Internal Audit & Investigations (OIAI), which sits within the IFRC, has a central role in evaluating and suggesting improvements to the organisation’s internal controls and governance processes. It carries out administrative fact-finding investigations within the IFRC and offers support to National Societies for the prevention of corruption, while fostering an integrity culture and building investigative capacities.

To handle such investigations in certain locations, the IFRC faced challenges in finding the right face-to-face interpreters who needed to facilitate communication during one-to-one interview meetings. They also needed a more centralised approach for the delivery of their transcription projects.

The Solution

Facilitating administrative fact-finding investigations across the IFRC through face-to-face interpreting & transcription.

translate plus provided the IFRC with the necessary face-to-face interpreters across their key locations and in rare languages too. Helping the organisation facilitate their investigations into over 11 languages.

We also introduced our language management technology to the organisation, namely our translation management system (i plus), to help them centralise and manage all transcription projects through one single platform.

The Benefits

Available interpreters in almost any location of operation

Efficient management of all transcription projects

Fast turnaround times and reduced costs

Covering all services needed: translation, transcription, interpreting

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