Job Description
As the Account Manager for the Sales division at translate plus, this full-time position requires pure account management of current clients and sales experience to sell our language services and technology solutions to them. You should be capable of managing a portfolio of various clients. Candidates must come from translation companies.
Key Responsibilities
- Taking commercial and strategic responsibility for existing and new key client accounts.
- Handling a diverse range of clients based in different countries.
- Growing the business relationship through 360-degree approaches, i.e. proactively reaching out to different stakeholders within an organisation/group, e.g. cold calls, warm calls, obtaining referrals etc.
- Assisting with contract negotiations, tenders, RFIs, RFQs and RFPs as needed.
- Adding value to business relationships by getting involved in core projects and serving as an escalation point for complaints or other matters.
- Scheduling and attending face-to-face meetings and conference calls with our customers to discuss their needs and requirements in more depth (e.g. client review meetings, escalation meetings, new business discussions and other matters).
- Being available for occasional business travels to attend face-to-face meetings.
- Scheduling webinars/online demos to present our technology portfolio.
- Scheduling regular customer satisfaction calls and review meetings with key stakeholders.
- Supporting the onboarding of new departments and stakeholders.
- Assisting with the quoting process when receiving requests from clients, as well as advising them on capabilities, turnaround times, costs and other matters.
- Preparing presentations for client meetings to a high standard.
- Preparing and customising proposals and white papers as requested.
Required Qualifications
- 3 years+ of account management experience from within the industry
- Experience in building and maintaining strong ongoing business relationships.
- Experience with tenders/RFIs/RFQs/RFPs
- Excellent oral and written communication skills in English
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Exceptional attention to detail
- Excellent negotiation skills
- Ability to work independently while also thriving in a team environment, demonstrating confidence in taking the lead when necessary.
- Taking pride in delivering a high-quality service
- It would be advantageous if you are fluent in German.
Company Perks
- Career development and progression possibilities
- High-quality training (via in-house and external trainers) and access to thousands of on-line/e-learning courses to develop essential, functional and industry skills (via Publicis Marcel, LinkedIn Learning, etc.)
- Work your world: up to 6 weeks of working from a different country (Publicis Groupe policy)
- Café Marcel – Networking opportunities with fellow Publicis Groupe colleagues
- In-house subsidised Publicis Groupe restaurant
- Access to subsidised wellness activities (e.g. acupuncture, manicures and massages)
- Staff discounts at bars and restaurants in the local area around the office
- Staff discounts at Westfield shopping centre
- Life assurance and income protection (disability benefit)
- Paid leave days increase on a yearly basis
- Work in an iconic office complex, Television Centre.
As part of our Employee Benefits Scheme, we also offer:
- Team building events
- Working from home
- Flex hours
- Office equipment allowance
- Family-friendly policies such as extended maternity and paternity leave
- Help@hand (health and wellbeing support)
- Free breakfast, fruits, tea and coffee
- Team lunches
- Easter hamper
- Office pizza days
- Flu vaccine
- Eye test
- Friday drinks
- Seasonal gatherings & annual company celebrations
- Christmas gifts/vouchers
In addition to our Employee Benefits Scheme, we also offer a Service Recognition Plan. This means that each year brings additional rewards for our employees, including extra holidays, dental insurance, bonus payments, special treats, vouchers and more.
Please send your CV and Covering Letter to talent@translateplus.com if you’d like to apply for this role.
*Please note that we typically receive a high volume of applications. We endeavour to respond to you promptly if you are invited for an interview. If you are not selected for an interview at this stage, your application will be retained for future consideration, in accordance with our GDPR policy and/or related official regulations, with your explicit permission.